IT Technical Lead & Enterprise Account Manager

Ergo is seeking an IT Technical Lead & Enterprise Account Manager for a permanent hybrid role based out of our offices in Dublin / Cork / Belfast / Limerick.

The successful candidate will operate as a senior technical consultant, coach & point of escalation managing a Tier 1 global enterprise client.

Working as a Technical Lead you will manage a team of L3 Engineers and be the pivot point between the end-client and Ergo delivery teams.

You will work strategically to implement the clients IT roadmap in tandem with other Business Units leading in terms of overall IT Infrastructure and managed services.

Previous experience managing a large client account is vital but you should also have the hands-on skills to troubleshoot Network, Servers, Storage, Security, Database, Applications, and architectural challenges using a suite of vendor toolkits.

We value our staff and while working for Ireland’s leading MSP you will enjoy the following benefits:

• Flexible work options
• Pension
• Health Insurance
• 25 days Annual Leave
• Social Events
• Educational Assistance / Training Incentives and bonuses
• Wellness Program

What will you do?

• Act as technical consultant, SME for assigned enterprise accounts IT Infrastructure portfolio, consists of steady state service delivery & Inflight projects.
• Partner & collaborate with Account and cross-functional teams to provide technical expertise to enable and deliver managed services (MS) service excellence
• Own IT infrastructure portfolio service delivery regionally & globally
• Own overall IT Infrastructure related operational & contractual metrics (KPI’s, OLA’s & SLA’s), drive continual improvement projects with innovative technological solutions
• Sustain & improve IT Infrastructure portfolio revenue accounts wise, by driving & implementing innovative solution to complex problems, driving value to clients.
• People & Stakeholder Management
• Act as account CTO to guide internal teams, SD (L1, L2, L3, L4), ITIL functions, Professional Service teams, external (client, vendors, 3rd party service providers) on overall accounts IT Infrastructure landscape.
• External Learning & Engagement
• Continual Service Improvements
• Own and conduct Disaster Recovery (DR) driven Business Continuity Planning (BCP) & testing exercise
• Practice & drive our 3 Tier Governance model

What do you need?

• Previous experience in a similar role (IT Manager, IT Lead Engineer, Systems Administrator, Technical Account Manager)
• Previous Account Management experience
• Experience with ITIL v3 / v4
• People management experience
• IT infrastructure portfolio service delivery
• Professional certifications an advantage: Azure, VCP, CCA, AWS, MCSE etc.

You should also have hands-on experience with the following tech stack:

Network (LAN, WAN, AP, Routers & Switches, Network Racks), Servers (Windows Servers, Server Racks), Storage (SAN) & Backup (Veeam), Security (Antivirus, Defender), Windows Server (Active Directory, MS Exchange, O365), Virtualisation technologies (VMware, Citrix), MS – (Azure, Intune), Data Centres (On-premises, public cloud, hybrid cloud), Patch management & compliance (Servers & EUD).

Apply today for more info.