Embrace the future of IT management with us, let us handle the technicalities so you can focus on what you do best – growing your business.
As a sucessful leading managed services provider for over 30 years, our focus is always on the future and enabling our customers to succeed, constantly innovating, always exploring new ways to be more agile and proactive in the oversight we deliver, centralised IT support through our Ergo Connect service underpinned by our market-leading service management platform powered by ServiceNow TPSM.
Increase in faster incident resolution.
Increase in queue efficiency
Case volume reduction from deflection
Through a combination of automation and highly experienced personnel, we provide a best in class service experience to our customers. An automated ticket queuing system ensures all requests are expedited to the relevant engineering personnel, this system in conjunction with our AI-powered tools guarantees that our support is always proactive and never reactive, delivering streamlined and personalised services to you whilst enabling us to drive continual performance improvement through our predictive analytics and reporting platform.
Why our support services stand out from our competitors:
Locations worldwide, operating 24x7x365 with a follow the sun ’service offering support capabilities across the globe, makes us the perfect partner of choice for any company regardless of location or time zone.
Continuously investing to deliver on our services technology roadmap ensures that we can deliver on your technology needs. To be the best in class we use the latest ITSM tooling in the market to take you to the leading edge of what’s possible with our service desk “Ergo Connect”
Our customers are what matters most and our services are tailored to meet your requirements, agile, innovative and focused on your unique challenges we will deliver an efficient and fully operational IT environment allowing you to focus on delivering your own business strategies and goals. We will meet the most aggressive service level agreements and constantly adapt a flexible portfolio of solutions to align with your ongoing business needs, all of which is underpinned by our ITIL operated service model.
We have the largest and most qualified pool of IT talent on the Island of Ireland fully supported by our team of personnel located across the globe, all our resources are available to you from day one of our Managed Service engagement. We recognise that as a service provider our personnel are at the heart of the services we deliver and keeping them up to date with leading-edge technologies is part of the core culture that has made Ergo successful.
Embedding security in IT support services
Close collaboration between our Service Desk and Security team addresses growing cyberthreats with a catalogue of services, including Managed Detection and Response and advanced Data Security and Governance.Read More