Cloud Management Cloud Management

Cloud
Management

Continual cost optimisation and performance improvements are the big benefits of letting Ergo run your cloud services and solutions.

Industry-renowned
experts

As cloud adoption accelerates, IT roles will need to evolve and adapt to new challenges, which can create skill gaps for organisations. Research reveals that data, analytics, engineering, and storage (42%) are among areas with the largest skill gap, followed by security and governance (37%).

Ergo can help execute strategic plans with clear and transparent costing. By aligning expenditure with budgets, you are able to fine-tune resource allocation and accelerate growth across public, private, multi- and hybrid clouds without compromising operational efficiency. Crucially, you can scale with best-practice security around machines, data, and applications.

Our 24×7 Service Desk is the primary channel for resolving day-to-day issues. We manage to the highest standards of ITIL. Our state-of-the-art cloud management platform uses native tooling for self-service requests. We draw on best practice and our own knowledge as a multicloud specialist with core competencies around converged and hyper converged infrastructure in private as well as public cloud environments.

Support

Our 24×7 Service Desk is the primary channel for resolving day-to-day issues. We manage to the highest standards of ITIL. Our state-of-the-art cloud management platform uses native tooling for self-service requests. We draw on best practice and our own knowledge as a multicloud specialist with core competencies around converged and hyper converged infrastructure in private as well as public cloud environments.

Cloud Operations Management

We conduct proactive health checks, monitoring and event management. Aligned with best practice, we report on the availability of workloads, ensuring that the cloud platform – public or private – is always running optimally in terms of cost, technical performance and security/governance.

Security

Rich security offerings are embedded in the Managed Service, spanning security management, policies, identity protection and access control. Supplementary Managed Detection and Response services can be used to remediate vulnerabilities and contain active exploits.

Governance

The agility and adaptability that comes with cloud demands the highest levels of governance, particularly around data management and security. We leverage Azure Advisor to make recommendations on reliability, security, performance, cost and operational excellence.

Cost Management

We can cost optimise workloads, ensure they are right sized and available, and scale them down to reduce cost during less busy times. We manage resource utilisation and costs across every kind of cloud environment. With ‘show back’ to client cost centres or subscription owners, we avoid ‘bill shock’ from unexpected consumption spikes.

Strategy & Planning

Aligned to best-practice frameworks, we have a range of tools and processes to inform cloud strategies, from business justification and cloud readiness assessments for a particular application to a Return On Investment review. All are part of Ergo’s ongoing client engagement and our focus on continuous improvement.