Sales Support Administrator- Permanent (Dublin)

Ergo is the largest privately-owned IT services provider in Ireland. With companies spread across 6 countries, Ergo has a diverse workforce of just over 700 each with their own goals, needs and personalities.

We are seeking a Sales Support Administrator for a hybrid role based in Dublin 3.

The successful candidate will provide essential support to the managed services, network and security sales team by handling administrative tasks, coordinating customer interactions, and ensuring smooth sales operations.

This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

What will you do?

Sales Support & Coordination
· Assist the managed services, network and security sales team with order processing, quotations, and invoicing.
· Maintain and update customer records in Microsoft Dynamics CRM system.
· Prepare and distribute sales reports, proposals, and presentations based on templates.
· Coordinate communication between sales representatives and clients.
Administrative & Office Support
· Manage sales-related documentation, contracts, and correspondence.
· Create sakes-related documentation such as contracts and quotes based on catalogues and templates for internal review.
· Organize and schedule meetings.
· Support internal teams with administrative tasks as needed.
Customer Service & Relationship Management
· Handle customer inquiries, complaints, and follow-ups.
· Provide support in tracking and resolving order issues.
Data Management & Reporting
· Track sales performance metrics and prepare reports for management.
· Conduct data entry and ensure database accuracy.

What do you need?
· Experience: 1-3 years in a sales support, administrative, or customer service role.
· Technical Skills: Proficiency in CRM systems), Microsoft Office Suite (Excel, Word, PowerPoint), and data management tools.
· Soft Skills: Strong communication, problem-solving, and organizational abilities.
· Other Qualities: Ability to multitask, attention to detail, and a proactive approach.

Work Environment
· Hybrid role with occasional travel for meetings or events.
· Collaboration with sales, delivery and marketing teams.
· Fast-paced environment requiring adaptability and efficiency.

Career Growth Opportunities
· Potential to progress into sales, account management, or operations roles.
· Opportunity to develop expertise in sales strategy and client relations.

Why work with us?

Our people are the most important part of what we do, which is why we are proud of the culture we have created centred around a sense of community, empowerment and belonging . We understand and appreciate the continued commitment to the employee experience which is why we provide our people with various opportunities through our learning and wellbeing programmes so that they can develop professionally and personally during their time with Ergo. By working with us, you will work alongside passionate professionals in a company that has been awarded Microsoft Country Partner of the Year for the 5th time in 10 years so you will have a range of opportunities within the Microsoft world but also in cloud computing web services in the AWS environment.

Our Benefits:

Healthcare Cover, Pension, Life Assurance, Income Protection Plan, Flexible Working, Paid Leave, Exams Bonuses & Study Leave, Employee Wellbeing Programme, Committees & Social Clubs and more!