CRM Solution Architect

Ergo is a leading technology solutions provider. We are the 2024 Microsoft Ireland Country Partner & the 2024 Dynamics 365 Sales & Customer Insights Partner of the Year. Our Digital Practice specializes in Microsoft Business Applications, including Dynamics 365 & Power Platform. We are seeking a senior Dynamics 365 Functional Consultant to join our dynamic team of over 50 professionals within the Digital Practice. As a Dynamics 365 Functional Consultant, the selected candidate will be implementing complex & impactful solutions for many household names in the private & public sector. This role can be based in the Republic of Ireland, Northern Ireland and the United Kingdom.

Key Role Responsibilities

Detailed below are the core skills & responsibilities required for this role.

Consulting Skills:

• Comfortable interacting with key business stakeholders across varying departments & industries.

• The ability to build trusted & long-term relationships with key Ergo customers.

• Effective collaboration skills which can be used when interacting with customers & delivery team members (Solution Architects, etc).

Business Analysis Skills:

• Comfortable leading customer workshops on complex technical & business focussed topics.

• The ability to engage with customers during all project phases to understand, elicit & document detailed business requirements.

• The ability to produce clear & well-presented documentation & user stories which can be easily interpreted by business users & as well as project delivery teams.

• Experience reviewing & documenting As-Is & To-Be business processes.

• The ability to analyse/document existing system functionality & review/provide input into functional & technical specifications.

• The ability to support development teams during implementation phases to clarify requirements & to assist in the successful delivery of impactful applications.

• The ability to support Quality Assurance teams to successfully complete all testing phases & the release of quality applications to end users.

Dynamics 365 Skills:

• Expert knowledge of core web-based Dynamics 365 Customer Engagement modules (e.g. Sales) & associated platform functionality.
• In depth understanding as to how the Dynamics 365 product can be leveraged to deliver customer requirements in a supported & robust way.
• Comfortable demoing Dynamics 365 functionality, providing feature support to business users & delivering training post the release of new functionality.

Power Platform Skills:

Hands on experience with the following functionality:

• Power Apps.

• Power Automate.

• Core Power Platform components (e.g. Business Rules, Processes).

• Security (e.g. Security Roles, Field Level Security).

Azure DevOps Skills:

• Experience working with DevOps for capturing, updating & managing Features, User Stories & Tasks.

Education, Qualifications and Experience

• Minimum 5 years’ experience as a Dynamics 365 Functional Consultant across all phases of multiple software projects.

• Hands on experience delivering at least 2 core Dynamics 365 CE products (e.g. Sales / Customer Service / Customer Insights – Journeys / Project Operations).

• Collaborative by nature with strong interpersonal skills & the ability to communicate with stakeholders at all levels.

• Good English communication, both verbal & written.

• Team player with the ability to work collaboratively in a multidisciplinary team.

Optional but highly desirable skills:

• Consulting experience.

• Possess a degree in a Computing discipline or equivalent.

• Relevant industry certifications (e.g. MB-220 / MB-230 / PL-200).