Pages

Contact us About us Careers Insights Managed Services

Discover

CaseStudies AllJobs OurPeople ErgoLeadership ContactUs ManagedServices MatchingTechnology CloudServices

News

2 minutes

Managed Services: How to get by - Connected Magazine, Sunday Business Post (Abstract)

Managed Services: How to get by – Connected Magazine, Sunday Business Post (Abstract)

Vincent Liffey, Technical Sales Consultant at Ergo, features in this month’s edition of Connected, where he talks about the ever changing world of managed services and what your business needs in a provider.

According to Liffey, regardless of the genre of service required, the one constant surrounding the drive to engage a managed service provider is the urge to relieve ‘pain points.’

“That’s a big factor — they’re looking for pain points to be relieved within their own organisations, but they also want that done at a price that’s acceptable to them,” he said. “A major trend we’re also seeing is that customers are becoming more demanding in terms of looking for value from their managed service provider.

“Many organisations are at that point now where they’re wondering whether they should build out an IT team internally or not, whether to fully outsource or perhaps create a mix of half and half, keeping some things in house and get a third party to take care of other parts.”

“Part of the problem is that IT staff with specialised skills are in hot demand, and they get to a point where they want to progress their own careers. They want to move on, and they often want to work for a service provider like us because they know they’ll see a lot of variety and learn a lot more than they will working in house somewhere,” said Liffey.

To hear more about how Ergo can help your business as a managed services provider, talk to us here.

Category : News

Author :

Posted : 07.03.2017

Related Blogs

                            Array
(
    [ID] => 126193
    [id] => 126193
    [title] => Azure Partner of the Year 2025
    [filename] => SON6714-22-scaled.jpg
    [filesize] => 872056
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-scaled.jpg
    [link] => https://ergotechnologygroup.com/insights/news/ergo-named-microsoft-ireland-azure-partner-of-the-year/attachment/son6714-22/
    [alt] => Group of professionals standing together on a staircase in a modern office setting, representing Ergo named Microsoft Ireland Azure Partner of the Year
    [author] => 18
    [description] => 
    [caption] => Kevin Greene, Ergo, with Liam Byrne, Alliance Lead, Ergo, Clare Hills, Partner Lead for Microsoft, Yvonne Meijerhof, Ergo, Colm Henn, Ergo, Daria Maenkov, Marketing Manager Ergo, Simon Sharkey, Snr Partner Development Manager, Microsoft, and  Steve Blanche, Chief Technical Officer, Ergo.
    [name] => son6714-22
    [status] => inherit
    [uploaded_to] => 126192
    [date] => 2025-12-03 14:34:05
    [modified] => 2026-01-05 11:46:35
    [menu_order] => 0
    [mime_type] => image/jpeg
    [type] => image
    [subtype] => jpeg
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 2560
    [height] => 1711
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-300x200.jpg
            [medium-width] => 300
            [medium-height] => 200
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-768x513.jpg
            [medium_large-width] => 768
            [medium_large-height] => 513
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-1024x684.jpg
            [large-width] => 1024
            [large-height] => 684
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-1536x1026.jpg
            [1536x1536-width] => 1536
            [1536x1536-height] => 1026
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/12/SON6714-22-2048x1368.jpg
            [2048x2048-width] => 2048
            [2048x2048-height] => 1368
        )

)
1

Group of professionals standing together on a staircase in a modern office setting, representing Ergo named Microsoft Ireland Azure Partner of the Year

News

Ergo named Microsoft Ireland Azure Partner of the Year

                            Array
(
    [ID] => 120978
    [id] => 120978
    [title] => DCU Access to the Workplace - Banner-min
    [filename] => DCU-Access-to-the-Workplace-Banner-min.jpg
    [filesize] => 151135
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min.jpg
    [link] => https://ergotechnologygroup.com/insights/news/dcu-access-to-the-workplace-programme/attachment/dcu-access-to-the-workplace-banner-min/
    [alt] => Ergo & DCU access to the workplace programme
    [author] => 18
    [description] => 
    [caption] => 
    [name] => dcu-access-to-the-workplace-banner-min
    [status] => inherit
    [uploaded_to] => 120959
    [date] => 2025-10-22 13:48:39
    [modified] => 2025-10-22 13:49:07
    [menu_order] => 0
    [mime_type] => image/jpeg
    [type] => image
    [subtype] => jpeg
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 1379
    [height] => 927
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min-300x202.jpg
            [medium-width] => 300
            [medium-height] => 202
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min-768x516.jpg
            [medium_large-width] => 768
            [medium_large-height] => 516
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min-1024x688.jpg
            [large-width] => 1024
            [large-height] => 688
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min.jpg
            [1536x1536-width] => 1379
            [1536x1536-height] => 927
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/10/DCU-Access-to-the-Workplace-Banner-min.jpg
            [2048x2048-width] => 1379
            [2048x2048-height] => 927
        )

)
1

Ergo & DCU access to the workplace programme

News

Opening Doors: Ergo and DCU’s Access to the Workplace Programme

                            Array
(
    [ID] => 119312
    [id] => 119312
    [title] => Best Managed Companies
    [filename] => Best-Managed-Companies.jpg
    [filesize] => 203021
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies.jpg
    [link] => https://ergotechnologygroup.com/insights/news/deloitte-best-managed-company-award/attachment/best-managed-companies/
    [alt] => Group celebrating Deloitte Best Managed Companies Platinum Winner 2025 award, standing in front of an event backdrop showcasing the achievement.
    [author] => 18
    [description] => 
    [caption] => 
    [name] => best-managed-companies
    [status] => inherit
    [uploaded_to] => 119311
    [date] => 2025-09-29 20:03:12
    [modified] => 2026-01-06 09:47:56
    [menu_order] => 0
    [mime_type] => image/jpeg
    [type] => image
    [subtype] => jpeg
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 1284
    [height] => 848
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies-300x198.jpg
            [medium-width] => 300
            [medium-height] => 198
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies-768x507.jpg
            [medium_large-width] => 768
            [medium_large-height] => 507
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies-1024x676.jpg
            [large-width] => 1024
            [large-height] => 676
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies.jpg
            [1536x1536-width] => 1284
            [1536x1536-height] => 848
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/09/Best-Managed-Companies.jpg
            [2048x2048-width] => 1284
            [2048x2048-height] => 848
        )

)
1

Group celebrating Deloitte Best Managed Companies Platinum Winner 2025 award, standing in front of an event backdrop showcasing the achievement.

News

We’ve done it again – 15 Years as one of Ireland’s Best Managed Companies

                            Array
(
    [ID] => 115804
    [id] => 115804
    [title] => SiteBanner
    [filename] => SiteBanner-1.png
    [filesize] => 363111
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1.png
    [link] => https://ergotechnologygroup.com/insights/news/ergo-achieves-servicenow-partner-status/attachment/sitebanner-4/
    [alt] => Two colleagues collaborating at a desk beside a computer monitor, representing the announcement Ergo Achieves ServiceNow Partner Status with the ServiceNow logo displayed.
    [author] => 18
    [description] => 
    [caption] => 
    [name] => sitebanner-4
    [status] => inherit
    [uploaded_to] => 115777
    [date] => 2025-08-25 14:32:53
    [modified] => 2026-01-07 14:26:18
    [menu_order] => 0
    [mime_type] => image/png
    [type] => image
    [subtype] => png
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 690
    [height] => 383
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1-150x150.png
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1-300x167.png
            [medium-width] => 300
            [medium-height] => 167
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1.png
            [medium_large-width] => 690
            [medium_large-height] => 383
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1.png
            [large-width] => 690
            [large-height] => 383
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1.png
            [1536x1536-width] => 690
            [1536x1536-height] => 383
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/SiteBanner-1.png
            [2048x2048-width] => 690
            [2048x2048-height] => 383
        )

)
1

News

Ergo achieves ServiceNow Partner status

                            Array
(
    [ID] => 115775
    [id] => 115775
    [title] => Press Release 1
    [filename] => Press-Release-1.jpg
    [filesize] => 755585
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1.jpg
    [link] => https://ergotechnologygroup.com/insights/news/ergo-announced-as-title-sponsor-of-clontarf-rugby-club/attachment/press-release-1/
    [alt] => Group of Clontarf Rugby Club players and representatives standing on the pitch holding a rugby ball with Ergo CEO Paul McCann, illustrating the announcement Ergo Announced as Title Sponsor of Clontarf Rugby Club.
    [author] => 18
    [description] => 
    [caption] => 
    [name] => press-release-1
    [status] => inherit
    [uploaded_to] => 115774
    [date] => 2025-08-25 10:13:48
    [modified] => 2026-01-07 14:28:00
    [menu_order] => 0
    [mime_type] => image/jpeg
    [type] => image
    [subtype] => jpeg
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 1920
    [height] => 1280
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1-300x200.jpg
            [medium-width] => 300
            [medium-height] => 200
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1-768x512.jpg
            [medium_large-width] => 768
            [medium_large-height] => 512
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1-1024x683.jpg
            [large-width] => 1024
            [large-height] => 683
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1-1536x1024.jpg
            [1536x1536-width] => 1536
            [1536x1536-height] => 1024
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/08/Press-Release-1.jpg
            [2048x2048-width] => 1920
            [2048x2048-height] => 1280
        )

)
1

Group of Clontarf Rugby Club players and representatives standing on the pitch holding a rugby ball with Ergo CEO Paul McCann, illustrating the announcement Ergo Announced as Title Sponsor of Clontarf Rugby Club.

News

Ergo Announced as Title Sponsor of Clontarf Rugby Club

                            Array
(
    [ID] => 112793
    [id] => 112793
    [title] => original-27B8482D-998E-407D-90E7-683F1E4005B1
    [filename] => original-27B8482D-998E-407D-90E7-683F1E4005B1.jpeg
    [filesize] => 290073
    [url] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1.jpeg
    [link] => https://ergotechnologygroup.com/insights/news/ergo-achieves-gold-partnership-status-with-veeam/attachment/original-27b8482d-998e-407d-90e7-683f1e4005b1/
    [alt] => Ergo team gathered beside an Ergo and Veeam banner celebrating Ergo Achieving Gold Partnership Status with Veeam in a modern office setting.
    [author] => 18
    [description] => 
    [caption] => 
    [name] => original-27b8482d-998e-407d-90e7-683f1e4005b1
    [status] => inherit
    [uploaded_to] => 112792
    [date] => 2025-07-29 15:47:47
    [modified] => 2026-01-08 12:34:43
    [menu_order] => 0
    [mime_type] => image/jpeg
    [type] => image
    [subtype] => jpeg
    [icon] => https://ergotechnologygroup.com/wp-includes/images/media/default.png
    [width] => 1600
    [height] => 1200
    [sizes] => Array
        (
            [thumbnail] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1-150x150.jpeg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1-300x225.jpeg
            [medium-width] => 300
            [medium-height] => 225
            [medium_large] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1-768x576.jpeg
            [medium_large-width] => 768
            [medium_large-height] => 576
            [large] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1-1024x768.jpeg
            [large-width] => 1024
            [large-height] => 768
            [1536x1536] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1-1536x1152.jpeg
            [1536x1536-width] => 1536
            [1536x1536-height] => 1152
            [2048x2048] => https://ergotechnologygroup.com/wp-content/uploads/2025/07/original-27B8482D-998E-407D-90E7-683F1E4005B1.jpeg
            [2048x2048-width] => 1600
            [2048x2048-height] => 1200
        )

)
1

Ergo team gathered beside an Ergo and Veeam banner celebrating Ergo Achieving Gold Partnership Status with Veeam in a modern office setting.

News

Ergo Achieves Gold Partnership Status with Veeam