Driving digital transformation in third-level institutions, Ergo helps optimize the student experience while maximizing efficiency

Fostering student-centricity

Higher education institutions are often challenged with declining student engagement, increasing dropout rates, budget constraints and outdated administrative processes. Moreover, legacy systems and aging infrastructure lead to disconnected data, impeding access to actionable insights.

We address pain points in third-level institutions with the best-fit digital tools and technology platforms. By implementing personalized student engagement strategies, streamlining workflows for greater efficiency, and seamlessly connecting data sources, we empower institutions to reinvent the campus experience and foster a student-centric environment.

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    Higher Education Clients

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    Years of winning trust and confidence

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    year-loyalty: Average period of enduring alliances with individual public sector clients

Transforming the student life-cycle 


Students are digital natives that bring their expectations with them to their higher education experience. Institutions may need to consider how they can differentiate themselves from online providers and other institutes to attract high caliber students.

Ergo provides the tools for omnichannel engagement, communicating through channels that students prefer, whether it’s social media platforms, messaging, email or via dedicated portals.

Once students have confirmed their choice of Higher Education Institution, streamlining the admissions processes is key to avoid complexity. A unified data platform is crucial to engage with students, staff and academics at every stage.

Students can harness industry-leading software to boost creativity, productivity, and real-world skill development. With streamlined administration, enhanced collaboration, and a focus on preparing students for future careers, we help to transform education through innovation . This empowers students with tools that mirror industry standards, fostering a dynamic and future-ready skill set.

Student and learning analytics is crucial to predict and monitor student progress and performance. This helps to offer interventions to aid student retention and success. With a range of interconnected solutions, we can provide a 360-degree view of the complete student lifecycle, helping identify indicators of undergraduates at risk of dropping out.

Digital tools are increasingly used to build Alumni networks and foster a sense of community. Harvesting and analyzing data on alumni relations strategies can garner rich insights and benefits for Higher Education Institutions.

We found Ergo to be a fantastic training partner, providing flexible bespoke training. Engagement did not end at training, with Ergo consultants also answering questions that arose long after training was complete. Based on quality of training, cost per head and ongoing support, we highly recommend Ergo for any training requirements within the Microsoft Business Applications space.

Fintan Guihen

Development Manager, Royal College of Surgeons in Ireland


Optimize the value of your
software investments

Micromail, an Ergo company, is an exclusive supplier of Microsoft 365 and Azure licensing to the HEAnet, Ireland’s national research and education network, and expert at cutting through the complexity of software licensing. Ergo is able to achieve cross-campus agreements that maximise budgets by taking advantage of purchasing frameworks that reduce costs to the education sector.

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Excellence fueled by innovation

Ergo prioritizes innovation, quality, and continual improvement, and continuously invests in these areas. We are proud of our recognized commitment to excellence.