IT Managed Services Provider

Proactive
Support

Embrace the future of IT management with us, let us handle the technicalities so you can focus on what you do best – growing your business.

As a successful leading managed services provider for over 30 years, our focus is always on the future and enabling our customers to succeed, constantly innovating, always exploring new ways to be more agile and proactive in the oversight we deliver, centralised IT support through our Ergo Connect service underpinned by our market-leading service management platform powered by ServiceNow TPSM.

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Increase in faster incident resolution
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Increase in queue efficiency
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Case volume reduction from deflection

Through a combination of automation and highly experienced personnel, we provide a best in class service experience to our customers. An automated ticket queuing system ensures all requests are expedited to the relevant engineering personnel, this system in conjunction with our AI-powered tools guarantees that our support is always proactive and never reactive, delivering streamlined and personalised services to you whilst enabling us to drive continual performance improvement through our predictive analytics and reporting platform.

Secure and Scalable
Managed Services

Our managed services combines deep technical expertise, key technology partnerships, AI-driven innovation, and industry-leading certifications to deliver future-ready managed services solutions, operating with a follow the sun model.

Locations worldwide, operating 24x7x365 with a follow the sun ’service offering support capabilities across the globe, makes us the perfect partner of choice for any company regardless of location or time zone.

By partnering with global technology leaders and investing in innovation, we provide customers with best-in-class, future-proof solutions. Our Service Desk, built on ServiceNow’s award-winning platform, sets the standard for exceptional IT service management.

We are customer-centric in all that we do. Agile and innovative, our services are designed to meet your needs, providing an efficient IT environment allowing you to focus on delivering your business goals. We constantly adapt a flexible portfolio of solutions to align with your ongoing business needs

Backed by industry-leading quality and service standards
We offer the largest and most highly qualified IT talent, strengthened by our global team. From day one of your Managed Service engagement, every resource is at your disposal. With multi-channel access, we deliver personalized support and guaranteed availability from our experienced professionals. All of this is underpinned by our ITIL V4 service model and internationally recognised ISO certifications:
ISO 20000-1, ISO 27001, ISO 9001, and ISO 14001.

ServiceNow-Powered.
Proven Excellence

Our Managed Services are built on a foundation of globally recognized standards and proven methodologies, including ITIL framework-driven processes and ISO 20000-1 certification, ensuring structured service delivery, governance, and compliance.

ServiceNow underpins our platform, enabling flexible, tailored solutions that go beyond commoditised service desk offerings—clients benefit from advanced tooling, customisable workflows, and unique integration capabilities.