ERGO Company Events

AI-Powered Customer Support:Empowering Tech Leaders for Success




08:30 AM




The Fitzwilliam Hotel, St Stephen’s Green, Dublin 2

Join us for an exclusive event focused on harnessing the power of Artificial Intelligence to revolutionize end-user engagement and satisfaction! We are thrilled to invite you to this gathering, where industry leaders, decision-makers, and key influencers will explore the latest innovations in AI, CSAT, and end-user engagement.

Event Details: 

Date: 20th February 2024
Time: 8:30 AM to 12:00 PM
Location: The Fitzwilliam Hotel, St Stephen’s Green, Dublin 2
Who’s Attending? We are bringing together a diverse group of customers: CIOs, CTOs, CFOs – The visionary and decision-makers
What’s on? Get ready for a packed agenda that promises insights, interaction, and inspiration:

  • 8:45 – 9:15: Networking over Coffee and Breakfast 
  • 9:15 – 9:30: Welcome – A Brief Introduction to Ergo by John Clancy 
  • 9:30 – 10:00: Unveiling the Future in Customer Experience – Address on Amazon Connect by Peter Trimble, Senior Solutions Architect at AWS
  • 10:00 – 10:30: AI & ServiceNow CSM: Exploring Chatbots and leading customers to the “right” answers with William Cramer 
  • 10:30 – 11:00: Panel Discussion – AI’s Impact on Customer Experience (Featuring Nicola Ryan, William Cramer, and an Ergo Managed Services client) 
  • 11:00 – 11:30: Engage with the Experts – Your Questions Answered 
  • 11:30 – 12:00: Light Lunch and Tech Preview  

Why Attend?

  • Discover how AI is reshaping the landscape of customer satisfaction. 
  • Gain insights into Ergo’s innovative AI-powered Ergo Connect platform. 
  • Problem Solved: Use AI to enhance end-user satisfaction. 
  • Elevate your staff’s productivity and job satisfaction with Ergo’s AI-powered solutions, a true game-changer for your business. 

Industry Expert Insights!

Peter Trimble is a Senior Solutions Architect at Amazon Web Services. He has over 20 years of experience in the ICT industry and is a specialist in solving complex business problems. Peter performs a Trusted Advisor role across major accounts providing strategic leadership to align technology to business objectives and deliver cost transformation and innovative services.

Save the Date: Kickstart your journey toward AI-driven excellence: 

We are on a high-priority mission to reshape customer experiences through AI. Be a part of this event and explore the limitless potential of AI!  


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