IT Support Engineer (Citywest)

  • Permanent
  • 331457
  • Ergo - Information Technology
  • 11 Jan 2024

Ergo are seeking an IT Support Engineer, for our client based in CityWest, Dublin. In this role you will work as a Systems Administrator to provide technical support to local and remote users on Windows stack.

This is a “hands-on” role which includes Server and User admin (M365) and network support.

This is an initial onsite role with potential for hybrid work after onboarding.

Key Responsibilities:

  • Active Directory Administration
  • Windows server Administration
  • Administer an Office 365 environment
  • PC admin tasks (software installs, updates) for Windows 10
  • Maintain a Service Desk system.
  • Analyse and resolve technical issues relating to a broad range of IT hardware and software applications.
  • Support on the documentation of procedures and processes to support the IT Helpdesk
  • Procure, install, and configure user PCs, Laptops, Software, Phones, Printers, and other devices as required
  • Maintain accurate hardware and software inventory and prepare periodic helpdesk activity reports
  • Participate in projects as required to facilitate improvements to business processes and/or infrastructure.

Skills & Experience Required:

  • 3+ years in a similar role
  • Office 365 end user support – Teams, One Drive, Exchange Online
  • Windows Server admin: Active Directory / Exchange
  • Networking: TCP/IP, SD-WAN, VPN, Wi-Fi, LAN, WAN, Switches and Cabling
  • Working experience of VMWare, Citrix, MS Office, Server hardware and operating systems
  • Working experience of Mobile Device Management
  • Working knowledge of Cloud technologies an advantage