IT Support Engineer (Citywest)

Ergo are seeking an IT Support Engineer, for our client based in CityWest, Dublin. In this role you will work as a Systems Administrator to provide technical support to local and remote users on Windows stack.

This is a “hands-on” role which includes Server and User admin (M365) and network support.

This is an initial onsite role with potential for hybrid work after onboarding.

Key Responsibilities:

• Active Directory Administration
• Windows server Administration
• Administer an Office 365 environment
• PC admin tasks (software installs, updates) for Windows 10
• Maintain a Service Desk system.
• Analyse and resolve technical issues relating to a broad range of IT hardware and software applications.
• Support on the documentation of procedures and processes to support the IT Helpdesk
• Procure, install, and configure user PCs, Laptops, Software, Phones, Printers, and other devices as required
• Maintain accurate hardware and software inventory and prepare periodic helpdesk activity reports
• Participate in projects as required to facilitate improvements to business processes and/or infrastructure.

Skills & Experience Required:

• 3+ years in a similar role
• Office 365 end user support – Teams, One Drive, Exchange Online
• Windows Server admin: Active Directory / Exchange
• Networking: TCP/IP, SD-WAN, VPN, Wi-Fi, LAN, WAN, Switches and Cabling
• Working experience of VMWare, Citrix, MS Office, Server hardware and operating systems
• Working experience of Mobile Device Management
• Working knowledge of Cloud technologies an advantage