ServiceNow as a Service
Transform Your IT Operations with Scalable, Expert-Driven ServiceNow Solutions
Confident
Scaling
Ergo delivers a tiered ServiceNow managed services model, enabling organisations to access enterprise-grade IT service management without the complexity or high upfront costs. Our ServiceNow centre of excellence, staffed by enthusiastic and certified platform experts, our ServiceNow partnership, and our consultative approach ensure you get the right solution—whether you need essential support, integrated workflows, or a fully bespoke service catalogue. Ergo supports your evolving needs—from shared instances to dedicated environments. We roadmap, design, and manage solutions aligned with your business plans so you can scale confidently, cut costs, and focus on growth while we handle the technology.
-
0%
ServiceNow Certified Resources for Managed Services Delivery
-
0%
faster Onboarding with Pre-Built and tiered Service Offerings
-
0%
Certified ITIL Service Management for Proven Quality and Governance
Our Solutions
ServiceNow Licensing
Access ServiceNow with Ergo’s flexible packages, expert licensing advice, fast onboarding, and full lifecycle management.
Our automated onboarding process cuts setup time by 60%, ensuring transparency and efficiency.
We also support transitions from shared instances to dedicated environments, delivering the right solution without high costs or complexity.
ServiceNow Consulting and Implementation
- Ergo specialises in key ServiceNow modules:
- CSM: Streamline operations and meet customer needs proactively
- ITSM: Boost productivity and deliver exceptional service experiences
- ITAM: Automate asset lifecycle on a single platform
- ITOM: Optimize and automate technology operations
- Security Ops: Strengthen cyber resilience and speed response
- HR Service Delivery: Create a unified employee experience and improve productivity
ITSM & Platform Management
The ServiceNow Operations Team manages the operation of Managed Services contracts through ServiceNow. The team also provides Application Development & Maintenance (ADM) and offers Value-Added Services (VAS) designed to address changing business requirements.
We develop strategic roadmaps for Customer Service Management (CSM) and IT Service Management (ITSM). Our ServiceNow partnership keeps your platform supported and maximises out-of-the-box value. Why build customisations that need to be carried forward when you can use the ServiceNow platform to deliver global best practice?
Contact us tdayKey Benefits
Access ServiceNow through Ergo’s flexible, tiered packages with expert licensing advice, fast onboarding, licence lifecycle management and ongoing support—delivering the right solution for your business without high setup costs or complexity.
Harnessing the power of AI and automated processes, ServiceNow expedites the identification and resolution of issues, enhancing efficiency and significantly reducing ticket resolution time. Our optimised ticketing system captures only the essential information required for engineers to resolve issues, boosting efficiency and shortening resolution times to enhance your overall ServiceNow experience.
We operate 24/7/365, providing support across all time zones. This ensures that issues are routed to the right engineer at the right time, resulting in faster resolution. Our ‘follow the sun’ approach delivers a consistent level of service across your entire IT estate.
ServiceNow is a unified platform that centralises a wide array of support services on a single data model, transforming real-time insights into actionable strategies. Performance analytics reporting provides clients with tangible evidence of service improvements and valuable insights to inform future strategies.
Our Self-Service feature on the ServiceNow customer portal offers a range of knowledge-based resources, enabling clients to independently resolve issues without needing to raise a ticket.
We have deployed a Virtual Agent, an AI-powered chatbot within the ServiceNow portal. This allows customers to ask questions and receive responses in a chat format, personalised to their service usage. This improves customer experience with intuitive results, enables faster ticket status queries, and integrates seamlessly with teams.
ServiceNow can seamlessly integrate with your existing ServiceNow instance using ServiceBridge, or our team can assist in setting up a new tenancy from scratch. This platform-level integration allows two instances to communicate, providing a more personalised approach to your managed services.
ServiceNow utilises its Integration Hub to enable workflows into your day-to-day operations with over 500 backend downstream systems, including Amazon Web Services, Microsoft 365, Microsoft Azure, Google, and Jira.
ServiceNow goes beyond being just a help desk platform. Automated workflows provide engineering expertise for one-off projects. Clients can purchase a pool of entitlements to draw hours on demand, ensuring support is available whenever needed.
Ready to elevate your IT Operations
Contact us today to book a consultation and discover the right ServiceNow solution for your organisation.
Select “Manged Services -ServiceNow Engagement” in the inquiry dropdown to connect with our specialists.