[{"id":166425,"date":"2026-04-16T14:28:20","date_gmt":"2026-04-16T14:28:20","guid":{"rendered":"https:\/\/ergotechnologygroup.com\/case-studies\/transforming-aib-life-with-microsoft-power-platform\/"},"modified":"2026-10-20T09:56:32","modified_gmt":"2026-10-20T09:56:32","slug":"transforming-aib-life-with-microsoft-power-platform","status":"publish","type":"case_study","link":"https:\/\/ergotechnologygroup.com\/us\/case-studies\/transforming-aib-life-with-microsoft-power-platform\/","title":{"rendered":"Transforming AIB life with Microsoft Power Platform"},"content":{"rendered":"<div class=\"component video  padM padBottom\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"video__media\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-16-163758.png\" alt=\"\">\n\t\t\t\t\t<button type=\"button\" class=\"play-video\" data-video=\"https:\/\/www.youtube.com\/watch?v=sysQG7TUNXI&amp;t=7s\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"24\" viewBox=\"0 0 32 24\" fill=\"none\">\n\t\t\t\t\t\t\t<path d=\"M24.5517 11.6401L11.5104 3.89688C10.8438 3.50109 9.99988 3.9815 9.99988 4.75674V20.2433C9.99988 21.0185 10.8438 21.4989 11.5104 21.1031L24.5517 13.3599C25.2043 12.9724 25.2043 12.0276 24.5517 11.6401Z\" fill=\"#F2F2F2\"><\/path>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t<h2 data-path-to-node=\"3\">Overview<\/h2>\n<p><\/p>\n<p data-path-to-node=\"4\">AIB Life is the first life insurance company established in Ireland. From the outset, AIB Life set out to build a modern, technology-first organization designed to meet the expectations of today\u2019s digital customers while complying with the rigorous regulatory standards of the Irish financial services sector.<\/p>\n<p><\/p>\n<p data-path-to-node=\"5\">To support this vision, AIB Life partnered with Ergo to design and deliver secure, scalable cloud-based solutions using the Microsoft Power Platform.<\/p>\n<h2 data-path-to-node=\"6\">The Challenge<\/h2>\n<p><\/p>\n<p data-path-to-node=\"7\">Launching a new life insurance company from the ground up presented AIB Life with both a rare opportunity and a complex challenge. With no legacy systems to rely on, the organization needed to rapidly implement robust digital solutions that would:<\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\">Meet strict regulatory and compliance requirements<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\">Ensure enterprise-grade security and performance<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\">Support a brand-new team and operating model<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,3,0\">Enable fast time-to-market in a competitive industry<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<h2 data-path-to-node=\"9\">The Solution<\/h2>\n<p><\/p>\n<p data-path-to-node=\"10\">Ergo worked closely with AIB Life to design and build solutions on the Microsoft Power Platform, starting with a Sales Compliance Power App. This application enables compliance teams to validate that insurance product sales are conducted in a fully compliant manner\u2014an essential capability for any life insurance provider.<\/p>\n<p><\/p>\n<p data-path-to-node=\"11\">As this was AIB Life\u2019s first Power App, Ergo focused heavily on:<\/p>\n<ul data-path-to-node=\"12\">\n<li>\n<p data-path-to-node=\"12,0,0\">Security and data governance<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,1,0\">Cloud performance and scalability<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,2,0\">Alignment with internal solution architecture standards<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"12,3,0\">Ease of use for both business and compliance teams<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p data-path-to-node=\"13\">The success of the initial application laid the foundation for ongoing collaboration. To date, Ergo has delivered four Power Platform solutions for AIB Life, each designed to drive operational efficiency, regulatory compliance, and digital innovation.<\/p>\n<h2 data-path-to-node=\"14\">Why Microsoft Power Platform?<\/h2>\n<p><\/p>\n<p data-path-to-node=\"15\">The Power Platform proved to be an ideal fit for AIB Life\u2019s requirements. By leveraging low-code development, cloud-native architecture, and seamless integration with Microsoft technologies, the platform enabled rapid application development without compromising quality or security.<\/p>\n<p><\/p>\n<p data-path-to-node=\"16\">Key benefits included:<\/p>\n<ul data-path-to-node=\"17\">\n<li>\n<p data-path-to-node=\"17,0,0\">Faster delivery of business-critical applications<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,1,0\">Scalability to support future growth<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,2,0\">Enterprise-level security tailored for financial services<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"17,3,0\">Improved collaboration between business and IT teams<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p data-path-to-node=\"18\">The platform empowered AIB Life to innovate quickly while maintaining complete confidence in the reliability of its technology stack.<\/p>\n<h2 data-path-to-node=\"19\">Results and Outcomes<\/h2>\n<p><\/p>\n<p data-path-to-node=\"20\">Through its partnership with Ergo, AIB Life successfully established a modern digital foundation from day one. The collaboration delivered:<\/p>\n<ul data-path-to-node=\"21\">\n<li>\n<p data-path-to-node=\"21,0,0\">Accelerated time-to-market for key business applications<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,1,0\">Streamlined compliance processes through purpose-built digital tools<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,2,0\">Increased confidence in cloud and low-code technologies<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"21,3,0\">A trusted long-term technology partnership<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p data-path-to-node=\"22\">Most importantly, AIB Life gained the ability to leverage internal innovation and respond quickly to evolving business needs, backed by Ergo\u2019s broad expertise and deep understanding of the financial services landscape.<\/p>\n<p><\/p>\n<p data-path-to-node=\"23\">The partnership between AIB Life and Ergo continues to evolve, with the Microsoft Power Platform playing a central role in AIB Life\u2019s ongoing digital transformation strategy. Together, both organizations are demonstrating how the right technology, combined with the right partner, can help financial services companies innovate securely, efficiently, and at scale.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":73984,"template":"","tags":[],"case_study_category":[1551,1643],"class_list":["post-166425","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-featured-us","case_study_category-financial-services-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Transforming AIB life with Microsoft Power Platform | Ergo<\/title>\n<meta name=\"description\" content=\"Transforming AIB life with Microsoft Power Platform | Ergo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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the Digital Campus Experience: How UCD is accelerating service excellence supported by Ergo and ServiceNow"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t<h2><b><span data-contrast=\"auto\">About <strong><i>UCD<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">University College Dublin (UCD) is one of Ireland\u2019s leading universities, serving a diverse academic community. As a large\u00a0Higher Education\u00a0institution,<\/span><span data-contrast=\"auto\">\u00a0UCD works to deliver efficient, scalable digital services while managing budget constraints,\u00a0compliance\u00a0requirements,\u00a0and\u00a0<\/span><span data-contrast=\"none\">complex administrative and IT operations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The university\u00a0faced a significant challenge when their incumbent IT managed services provider exited the Irish market, requiring a fast, low\u2011risk transition to a new partner without disrupting critical university operations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ergo secured a four-year managed services contract with UCD\u00a0to deliver a ServiceNow-based IT Service Management (ITSM) platform and a front-line service desk solution.\u00a0This engagement supports 30,000 users across the UCD campus and\u00a0represents\u00a0a significant transformation of their IT operations.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">UCD\u2019s <strong><i>Digital Priorities<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>\u00a0Delivering quick, seamless, and accessible digital services for students and staff<\/li>\n<li>\u00a0Simplifying cross\u2011department workflows to reduce administrative effort<\/li>\n<li>Strengthening governance, security, and compliance<\/li>\n<li>\u00a0Enabling scalable digital innovation without adding internal overhead<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Ergo\u2019s\u00a0<strong><i>Unique Approach<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Ergo\u2019s\u00a0partnership with ServiceNow makes it a top reseller and service provider, delivering ITIL-aligned, tiered managed services through a certified ServiceNow instance.\u00a0Building on this\u00a0expertise,\u00a0Ergo\u00a0has partnered with UCD to deliver their priorities through a Managed Service model for ServiceNow, designed to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:300}\">\u00a0<\/span><\/p>\n<ul>\n<li>Remove barriers to entry by providing dedicated, tailored ServiceNow instances.<\/li>\n<li>Accelerate adoption through a standardised, automated onboarding playbook.<\/li>\n<li>Enable flexibility and scalability with a roadmap aligned to UCD\u2019s evolving needs.<\/li>\n<li>Integrate seamlessly with\u00a0their\u00a0existing tools like Jira for enhanced workflow management.<\/li>\n<li>This approach allows\u00a0UCD to consume ServiceNow value without building internal\u00a0expertise\u00a0or investing in a full Centre of Excellence.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Solution <strong><i>Overview<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Faster Time to Value:\u00a0A 60% reduction in transition time means UCD\u2019s community gains quicker access to modern, improved digital services.<\/li>\n<li>Smooth Transition:\u00a0Tickets and knowledge base articles were migrated without disruption.<\/li>\n<li>Knowledge Transfer Workshops: Conducted discovery sessions to understand existing workflows, customizations, and reporting structures.<\/li>\n<li>Customised ServiceNow Instance:\u00a0Tailored workflows\u00a0configured application and governance controls reflect how UCD operates.<\/li>\n<li>Security:\u00a0Ergo\u00a0established\u00a0a governance framework featuring secure instance segmentation, ITIL 4\u00a0&#8211;\u00a0aligned service catalogue, performance and QA protocols, and a change management committee for roadmap oversight.<\/li>\n<li>Integration with Jira:\u00a0Streamlined workflows across IT and business teams.<\/li>\n<li>Continuous Improvement Framework:\u00a0A plan that includes roadmap development, regular update\u00a0cycles,\u00a0and the use of technologies like GenAI for creating knowledge articles and integrating Microsoft Copilot<\/li>\n<li>Ongoing support\u00a0and optimisation to ensure long\u2011term success for UCD<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">Direct Benefits to UCD\u2019s <strong><i>End Users and Student Population<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li><span data-contrast=\"auto\"> Faster issue resolution and shorter support wait times<\/span><\/li>\n<li><span data-contrast=\"auto\"> Better self\u2011service through clearer, AI\u2011enhanced knowledge articles<\/span><\/li>\n<li><span data-contrast=\"auto\"> Greater transparency via real\u2011time request status updates<\/span><\/li>\n<li><span data-contrast=\"auto\"> More reliable digital services with stronger SLA management<\/span><\/li>\n<li><span data-contrast=\"auto\"> Cohesive user experience across departments and campuses<\/span><\/li>\n<li><span data-contrast=\"auto\"> Improved support for digital classrooms, research systems, and hybrid learning<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b><span data-contrast=\"auto\">This comprehensive project <strong><i>resulted in:<\/i><\/strong>\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><\/p>\n<ul>\n<li>A\u00a0secure, scalable, and efficient\u00a0IT service management ecosystem that supports UCD\u2019s long-term growth.<\/li>\n<li>Stronger governance and\u00a0compliance\u00a0with institutional and regulatory requirements.<\/li>\n<li>Enhances the\u00a0overall user experience\u00a0for students, faculty, and staff.<\/li>\n<li>Enables\u00a0future\u2011ready innovation\u00a0powered by ServiceNow and Ergo managed services.<\/li>\n<\/ul>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component quote-block  padS\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"wrapper\">\n\t\t\t\t\t<div class=\"quote-block__content\">\n\t\t\t\t\t\t<blockquote>\n\t\t\t\t\t\t\t<p><em>&#8220;The transition of the UCD\u00a0IT Helpdesk service to a new managed service partner, Ergo\u00a0marks an important milestone in strengthening our support capabilities. The Ergo team has integrated quickly and effectively, and their professionalism, responsiveness, and service quality have met, and in many cases, exceeded our expectations resulting in a smooth transition and a high level of satisfaction.\u00a0<\/em><em>We look forward to building on our successful transition and working together on future goals and even greater successes.&#8221;<\/em><\/p>\n\n\t\t\t\t\t\t\t<p class=\"author red\">Marta Borelli <\/p>\n\t\t\t\t\t\t\t<p class=\"role\">Customer Services Project Manager &#8211; UCD IT Services<\/p>\n\t\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component grid-cards-block gd-grid-card-block \" data-grid-uid=\"40735\">\n  <div class=\"wrapper\">\n    <div class=\"container\">\n      <div class=\"row\"> \n      \n        \n        \n        <div class=\"row tab_sb gd-grid-main-title\">\n\t\t\t\t<\/div>\n        \n        \n        <div class=\"col col-12 col-lg-10 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Hanratty, UCD, Marta Borelli, UCD, John Clancy, Ergo.<\/p>\n <\/div>\n            <\/div>\n            \n          <\/article>\n          \n          <article class=\"gd-card\" tabindex=\"0\">\n            <div class=\"card-media\" style=\"--bg:url('https\\:\\\/\\\/ergotechnologygroup\\.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/SON6796-020\\.jpg');\"><\/div>\n            <div class=\"card-body\">\n              <h3 class=\"card-title\"><\/h3>\n              <div class=\"card-desc\"> <p>Ergo and ServiceNow teams joined UCD\u2019s brilliant IT team on campus to celebrate the go-live<\/p>\n <\/div>\n            <\/div>\n            \n          <\/article>\n           <\/div>\n         <\/div>\n        <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<script>\nfunction alignCardHeights() {\n    const components = document.querySelectorAll(\".gd-grid-card-block\");\n\n    components.forEach(component => {\n        const cards = component.querySelectorAll(\".gd-card\");\n\n        let 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experience\u00a0at\u00a0Dundalk Institute\u00a0of Technology with AI-powered\u00a0academic integrity\u00a0chatbot\u00a0"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t<p><b><span data-contrast=\"auto\"><a href=\"https:\/\/www.dkit.ie\/\">Dundalk Institute of Technology<\/a> (<\/span><\/b><span data-contrast=\"auto\">DkIT)\u00a0is the leading higher education institute of the\u00a0North-East and cross-border region.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Established in 1971,\u00a0DkIT\u00a0provides full-time and part-time undergraduate and postgraduate programmes to approximately 6,000 students\u00a0in four academic schools: Business &amp; Humanities,\u00a0Engineering, Health\u00a0and\u00a0Science and Informatics and Creative Arts.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">The <strong><i>problem<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">As part of the\u202f<\/span><b><span data-contrast=\"auto\">N-TUTORR programme<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 a national initiative to transform learning, teaching, and assessment\u00a0across the\u00a0Technological\u00a0Higher\u00a0Education\u00a0Sector\u00a0\u2013\u00a0<\/span><b><span data-contrast=\"auto\">DkIT<\/span><\/b><span data-contrast=\"auto\">\u00a0sought to enhance the online support available to students 24\/7 via the Student Support Hub on the virtual learning environment.\u00a0\u00a0This hub complements and extends the in-person supports available to students.\u00a0\u00a0The goal of this project was to enhance responsiveness and interactivity by introducing an\u00a0AI-driven\u00a0chatbot to directly answer questions.\u00a0\u00a0Following initial scoping of the project,\u00a0it was decided\u00a0the chatbot project\u00a0would\u00a0focus on answering student queries\u00a0about academic integrity.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">The<strong><i> solution<\/i><\/strong><\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.micromail.com\/\"><span data-contrast=\"none\">Micromail<\/span><\/a><span data-contrast=\"auto\">\u00a0were\u00a0identified\u00a0as the service provider, with\u00a0Ergo\u00a0and\u00a0Analytics Engines,\u00a0Ergo\u2019s\u00a0partner and a leading provider of AI and data-driven solutions,\u00a0supporting\u00a0this body of work.\u00a0<\/span><span data-contrast=\"auto\">With\u00a0DkIT\u00a0partners, the companies held weekly collaborative meetings to refine and clarify the requirements for\u00a0the\u00a0chatbot.\u00a0<\/span><span data-contrast=\"auto\">These regular meetings also\u00a0e<\/span><span data-contrast=\"auto\">nsured\u00a0steady progress\u00a0and\u00a0rapid feedback cycles<\/span><span data-contrast=\"auto\">.\u00a0Based on this collaborative process, a Statement of Work\u00a0was developed\u00a0outlining the design, implementation, and testing phases of the new solution.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The\u00a0chatbot\u00a0was built on Azure OpenAI services, Azure AI Search and Azure AI\u00a0<\/span><span data-contrast=\"auto\">Document Intelligence<\/span><span data-contrast=\"auto\">.\u00a0It enables students to ask natural-language questions and receive\u00a0accurate\u00a0answers drawn from\u00a0DkIT\u2019s\u00a0existing knowledge base\u00a0on academic integrity, including guides, policies, and support tools.\u00a0The Chatbot utilises semantic search technology to understand a broader range of student questions, minimising the need for manual management of question\/answer pairs.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From a\u00a0DkIT\u00a0perspective, it was clear that Security, Data Protection\u00a0and Privacy were\u00a0paramount for this project. The new solution, which is positioned within the Institution\u2019s virtual learning environment (VLE),\u00a0is resistant to prompt injections and does not capture user details,\u00a0<\/span><span data-contrast=\"auto\">ensuring the highest standards of privacy and security<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In September 2024, the chatbot underwent user acceptance testing with\u00a0DkIT\u00a0staff and students. Following positive feedback and a smooth testing phase, the chatbot was successfully launched on the\u00a0DkIT\u00a0student\u00a0VLE\u00a0portal. Students reported that the chatbot was intuitive and easy to use.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u201cAs part of the National Technological University Transformation and Resilience project (N-TUTORR), Dundalk Institute of Technology was able to explore the development of an academic integrity chatbot to embed into our online student support hub on\u202four Virtual Learning Environment (VLE).Ergo, in collaboration with their partner Analytics Engines, worked with us to scope the project and developed an excellent solution by leveraging Microsoft\u2019s AI technology.\u202f The result is a reliable chatbot that\u00a0is able to\u00a0answer student queries about academic integrity in real time, 24\/7, with answers based on our own guidance and\u00a0resources.\u202fThis has helped to extend the functionality of the\u00a0virtual student\u00a0support hub and the academic\u00a0integrity\u00a0support available to students at all times.<\/span><\/i><span data-contrast=\"auto\">&#8220;<\/span><span data-contrast=\"auto\">\u202f<\/span><\/p>\n<p><strong>Dr\u202fMoira Maguire, Acting Head of School of Health &amp; Science at\u00a0DkIT\u00a0<\/strong><\/p>\n<p><span data-contrast=\"auto\">\u201c<\/span><i><span data-contrast=\"auto\">While working with the\u00a0Micromail,\u00a0Ergo\u00a0and Analytics Engines\u00a0team, we consistently valued their eye for detail, technical\u00a0expertise, and client-focused support. A key factor in the project\u2019s success was the dedicated project management team that ensured steady progress and clear communication throughout. The project was very much a collaborative effort, resulting in the successful delivery of an interactive, and AI-driven, chatbot to support our students in the\u00a0important area\u00a0of academic integrity &#8211; a key priority in Higher Education<\/span><\/i><span data-contrast=\"auto\">\u201d.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Dr. Ronan Bree,\u00a0DkIT\u00a0N-TUTORR Institute Lead<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:252}\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-124232\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Picture1-300x200.png\" alt=\"\" width=\"591\" height=\"394\" srcset=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Picture1-300x200.png 300w, https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Picture1-768x512.png 768w, https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Picture1.png 972w\" sizes=\"auto, (max-width: 591px) 100vw, 591px\" \/><\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-124236\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-12-at-08.23.01-149x300.png\" alt=\"\" width=\"149\" height=\"300\" srcset=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-12-at-08.23.01-149x300.png 149w, https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-12-at-08.23.01-507x1024.png 507w, https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-12-at-08.23.01.png 624w\" sizes=\"auto, (max-width: 149px) 100vw, 149px\" \/><\/p>\n<h2><b><span data-contrast=\"auto\">The <strong><i> benefits <\/i><\/strong>\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The chatbot initiative\u00a0contributes to\u00a0DkIT\u2019s\u00a0strategic\u00a0goal\u00a0to enhance\u00a0the student\u00a0experience and\u00a0support all our students to achieve their potential.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Summary\u00a0<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">DkIT\u00a0partnered with\u00a0Micromail,\u00a0Ergo and Analytics Engines to co-design and implement an AI-driven chatbot leveraging Azure OpenAI Services, Azure AI Search, and Azure AI Document Intelligence. The chatbot enables\u00a0students to access information, guidance, and support\u00a0relating to academic integrity.\u00a0The solution was developed with a strong\u00a0focus\u00a0on privacy, security, and accessibility, ensuring that user data is protected and that the\u00a0Chatbot\u00a0is resistant to prompt injection attacks.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":166147,"template":"","tags":[],"case_study_category":[1551,1648],"class_list":["post-166435","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-featured-us","case_study_category-higher-education-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI Integrity Chatbot Enhances Student Experience at 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Migration: Consolidating Global Data Centres for Agility and Growth"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t<h3>Summary<\/h3>\n<p><strong>Industry:<\/strong> Financial Services<br \/><strong>Core business:<\/strong> Services for asset managers, financial institutions, private clients and family offices<br \/><strong>Number of Employees:<\/strong> 13,000<br \/><strong>Geography:<\/strong> Worldwide<br \/><strong>Workloads Migrated:<\/strong> <span data-teams=\"true\">SQL databases, Azure Logic Apps, Azure Lighthouse, key business web applications, MySQL\u00a0<\/span><\/p>\n<h2>The <em><strong>challenge<\/strong><\/em><\/h2>\n<p>The issue the customer faced was multiple data centres: some belonged to them initially, and others were inherited from acquisitions and all were located in various geographies around the globe and often managed independently. This presented a decentralised management and administration overhead with multiple \u2018versions\u2019 of the same or similar purpose applications and a complex lack of integration and collaboration across the business.<\/p>\n<h2>The <em><strong>solution<\/strong><\/em><\/h2>\n<p>To integrate the various acquired entities, reduce the number of services and applications, and reduce the significant annual cost of data centre hosting, the customer enlisted Ergo to help exit the data centres, migrate the dispersed workloads and integrate the services on Microsoft\u2019s cloud platform. To consistently scale, deliver measurable outcomes, and reduce the risk inherent in M&amp;A-driven IT transformations, Ergo used its repeatable and proven migration and consolidation approach to cloud migrations, aligned with the Azure Well-Architected Framework.<\/p>\n<p>In 2024, Ergo began with a comprehensive discovery, assessment and design, to understand the workloads, their configurations and inter-dependencies, for every entity that was consuming data centre services.<\/p>\n<p>The discovery phase outputs included:<\/p>\n<ul>\n<li>Documenting of<strong> current architecture<\/strong> for each acquired organisation including any existing cloud services such as Microsoft Azure or AWS tenants and subscriptions.<\/li>\n<li>Designing an optimised <strong>Azure Landing Zone<\/strong>, ensuring alignment with Azure Well-Architected Framework principles.<\/li>\n<li>Providing <strong>costs breakdown<\/strong><\/li>\n<li>Designing the appropriate <strong>migration model<\/strong> for each entity&#8217;s workloads, aligned with Microsoft&#8217;s Cloud Adoption Framework.<\/li>\n<\/ul>\n<p>Ergo has effectively completed the migration and consolidation of the workloads, including rehosting and refactoring of <strong>Windows SQL environments.<\/strong><\/p>\n<p>As the customer operates a multi-cloud environment, Ergo deployed Azure Arc as a centralised management and governance solution for Azure and co-existing AWS workloads. Using Azure Arc enabled the implementation of consistent security protocols and policies across the organisation. It provides a unified management experience for the entire IT environment.<\/p>\n<h2>The <em><strong>benefits<\/strong><\/em><\/h2>\n<p>By consolidating its multiple, geographically dispersed data centers into Microsoft Azure, the customer achieved significant operational and strategic benefits. The migration eliminated redundant applications and decentralised management, streamlining IT operations and reducing costs and administrative overhead.<\/p>\n<p>The adoption of Azure and Azure Arc provided a unified management platform, enabling consistent security protocols and centralised governance across the customer\u2019s cloud environment.<\/p>\n<p>&nbsp;<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":166438,"template":"","tags":[],"case_study_category":[],"class_list":["post-166439","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cloud Migration: Global Data Centre Consolidation for Agility | Ergo<\/title>\n<meta name=\"description\" content=\"Discover how a global organisation modernised 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transforms internal operations using D365 Project Operations"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t<h2>Introduction<\/h2>\n<p>Microsoft Dynamics 365 Project Operations seamlessly manages an organisations Sales, Resourcing, Project Management &amp; Invoicing \/ Billing business processes into a single cloud-based scalable platform. This powerful platform empowers organisations to win more deals, accelerate project delivery &amp; maximise utilization \/ profitability.<\/p>\n<p>Ergo adopted Dynamics 365 Project Operations to optimise its processes across the core business functions organisation wide. This case study explores the challenges Ergo faced, the solutions delivered through Dynamics 365 Project Operations &amp; the transformative impact that this platform had on internal operations at Ergo.<\/p>\n<h2>Challenge<\/h2>\n<p>As the Ergo organisation scaled, a number of key operational challenges around Sales Management, Resourcing, Project Management &amp; Billing were identified. These challenges centered around having the ability to combine data from multiple sources, some gaps from a business process perspective &amp; access to a holistic view of operational activities. These challenges led to a number of cumbersome manual processes &amp; unnecessary inefficiencies.<\/p>\n<h2>Solution<\/h2>\n<p>To address these challenges, the Ergo team implemented Microsoft Dynamics 365 Project Operations as a unified platform across our operational landscape. By integrating directly with our existing Dynamics 365 Sales implementation, the solution provided a consolidated view of sales pipelines &amp; aligned them with resource planning activities &amp; invoicing \/ billing processes.<\/p>\n<h2>Project Management<\/h2>\n<p>All Ergo Project Management activities were centralised within the Dynamics 365 Project Operations platform, consolidating all Project Management activities such as project timelines, team roles, project tasks &amp; invoicing. This centralisation enhanced visibility &amp; control enabled better coordination between departments, improved responsiveness through real-time updates &amp; access to a Programme level view of all projects. As a result, projects stayed on track &amp; within budget more consistently.<\/p>\n<h2>Project Resourcing<\/h2>\n<p>The platform&#8217;s powerful scheduling engine brought significant improvements to resource management, capacity planning &amp; team projections. Team members were allocated more efficiently, minimising underutilisation &amp; overbooking. By having access to real-time data, weekly resourcing calls became more streamlined &amp; the team had the ability to proactively review, plan &amp; adjust bookings based on customer &amp; project demands.<\/p>\n<h2>Time Tracking<\/h2>\n<p>For time tracking, Ergo introduced the Ergo Team Member model driven app which streamlined &amp; automated the timesheet entry process. This greatly improved the accuracy &amp; timeliness of billable &amp; non-billable hour capture, while also ensuring that time data seamlessly rolled up to project financials. The improved data integrity contributed to better decision-making &amp; more accurate financial reporting.<\/p>\n<h2>Billing &amp; Invoicing<\/h2>\n<p>In the area of billing &amp; invoicing, the integration of project data enabled the generation of timely &amp; accurate invoices. This not only improved cash flow &amp; financial management but also increased customer satisfaction by delivering greater consistency &amp; transparency in billing.<\/p>\n<h2>Impact<\/h2>\n<p>The implementation of Dynamics 365 Project Operations delivered measurable improvements across Ergo\u2019s internal operations:<\/p>\n<ul>\n<li><strong>Improved Sales Forecasting:<\/strong> Increased visibility into sales pipelines enabled more accurate planning &amp; alignment with resource availability.<\/li>\n<li><strong>Optimised Resource Utilisation:<\/strong> Centralised scheduling reduced underutilisation &amp; overbooking, enhancing overall team productivity.<\/li>\n<li><strong>Enhanced Project Management:<\/strong> A unified system provided better coordination, real-time tracking &amp; improved delivery timelines.<\/li>\n<li><strong>Accurate Timesheet Tracking:<\/strong> Automation reduced manual errors &amp; delays, improving the reliability of billable hour data.<\/li>\n<li><strong>Streamlined Billing &amp; Invoicing:<\/strong> Timely &amp; precise invoicing strengthened cash flow &amp; boosted client satisfaction.<\/li>\n<li><strong>Centralised Reporting:<\/strong> The ability to access &amp; report on key data from all core Ergo business functions in a centralized fashion.<\/li>\n<\/ul>\n<p><\/p>\n<h2>Conclusion<\/h2>\n<p>By adopting Microsoft Dynamics 365 Project Operations, we have significantly enhanced our internal processes, achieving greater efficiency, agility, productivity, &amp; financial performance. While Dynamics 365 Project Operations offers a comprehensive solution on its own, it also serves as a foundation that can be extended through other Dynamics 365 applications such as Customer Insights &#8211; Journeys, Human Resources &amp; Customer Service. For Ergo, this transformation not only solved immediate operational challenges but also laid the groundwork for scalable, future-ready growth.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":111083,"template":"","tags":[],"case_study_category":[],"class_list":["post-112799","case_study","type-case_study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ergo Boosts Efficiency with Dynamics 365 Project Operations<\/title>\n<meta name=\"description\" content=\"Learn how Ergo optimised sales, project delivery, and billing processes using Dynamics 365 Project Operations for greater efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ergo Boosts Efficiency with Dynamics 365 Project Operations\" \/>\n<meta property=\"og:description\" content=\"Learn how Ergo optimised sales, project delivery, and billing processes using Dynamics 365 Project Operations for greater efficiency.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ergotechnologygroup.com\/us\/case-studies\/ergo-transforms-internal-operations-using-d365-project-operations\/\" \/>\n<meta property=\"og:site_name\" content=\"Ergo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T09:55:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/07\/Ergo-Case-Study-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" 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Homes Digital Transformation with Dynamics 365"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row tab_sb\">\n\t\t\t\t\t<div class=\"col col-12 col-lg-4 offset-lg-1\">\n\t\t\t\t\t\t<h2>Transforming<br \/>\nBusiness Operations<br \/>\n<strong><i>with Dynamics 365<\/i><\/strong><\/h2>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col col-12 col-lg-6\">\n\t\t\t\t\t\t<p>Our relationship with Cairn Homes spans over four years. Recognising the potential of digital transformation, Cairn Homes partnered with Ergo to harness the power of Microsoft Dynamics 365, driving integration, automation, and a single view of data across the business.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component video  noPad\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"video__media\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/07\/Cairn_THUMB.png\" alt=\"Cairn Homes logo, \">\n\t\t\t\t\t<button type=\"button\" class=\"play-video\" data-video=\"https:\/\/www.youtube.com\/watch?v=2tkgfWwoi30\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"24\" viewBox=\"0 0 32 24\" fill=\"none\">\n\t\t\t\t\t\t\t<path d=\"M24.5517 11.6401L11.5104 3.89688C10.8438 3.50109 9.99988 3.9815 9.99988 4.75674V20.2433C9.99988 21.0185 10.8438 21.4989 11.5104 21.1031L24.5517 13.3599C25.2043 12.9724 25.2043 12.0276 24.5517 11.6401Z\" fill=\"#F2F2F2\"><\/path>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component quote-block  padM padBottom\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"wrapper\">\n\t\t\t\t\t<div class=\"quote-block__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/07\/SON6168-_15-1.jpg\"\n\t\t\t\t\t\t\talt=\"Coman Burke \">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"quote-block__content\">\n\t\t\t\t\t\t<blockquote>\n\t\t\t\t\t\t\t<p>It represents what can be achieved when you have a really clear strategy like Cairn had, when you have a really strong delivery partner like Ergo. And the testament is the outcome that Cairn have achieved as a result of the engagement over the last four years.<\/p>\n\n\t\t\t\t\t\t\t<p class=\"author red\">Coman Burke <\/p>\n\t\t\t\t\t\t\t<p class=\"role\">Digital Commercial Director | Ergo<\/p>\n\t\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":113777,"template":"","tags":[],"case_study_category":[1489,1649],"class_list":["post-112802","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-private-sector-us","case_study_category-property-management-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cairn Homes Digital Transformation with Dynamics 365 | Ergo<\/title>\n<meta name=\"description\" content=\"Cairn Homes Digital 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drives AI innovation in academic publishing with Deanta"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t<p>Deanta is a leading publishing solutions provider operating in the academic, STEM, legal and professional markets. With a focus on innovation, Deanta integrates cutting-edge technologies to help its clients achieve greater speed, accuracy, and cost-effectiveness in content production.<\/p>\n<h2>The <i><strong>Problem<\/strong><\/i><\/h2>\n<p>Deanta was looking to incorporate AI capabilities into their publishing platform Lanstad. First, they wanted to enhance the accuracy of XML element assignment for publishing materials while reducing the manual effort and associated costs of relying on a human team to validate and correct metadata. In academic publishing, metadata such as titles, abstracts, keywords, author information, and subject categories are essential for indexing. High-quality metadata ensures that content is easily searchable by both researchers and aggregators.<\/p>\n<p>The second goal of the AI application was to efficiently and precisely analyse and identify all elements of the publishing content provided by publishers, facilitating a seamless conversion into XML format. XML, or eXtensible Markup Language, is used in the publishing industry to create structured content using tags. It helps in seamlessly repurposing content across various platforms, including print media, ebooks, and websites. The implementation of the new app aimed to reduce review time and enhance accuracy.<\/p>\n<h2>The <strong><i>Solution<\/i><\/strong><\/h2>\n<p>Deanta partnered with Ergo, a Microsoft Cloud Solution Provider with deep expertise in cloud migration and deploying AI\/ML workloads on Azure. The company also highly valued Ergo\u2019s relationships with Microsoft and ability to navigate and utilise Microsoft\u2019s programmes available for customers.<\/p>\n<h3>Azure Landing Zone deployment<\/h3>\n<p>After the initial consultation, Ergo recommended deploying a Microsoft Azure Landing Zone, following Microsoft Cloud Adoption Framework best practices. Stakeholders across Deanta participated in in-depth solution architecture workshops to ensure alignment on requirements and design principles. Security and reliability were paramount for this project, which was assured by Ergo\u2019s implementation of measures such as role-based access control, MFA for privileged roles, separation between production and non-production workloads, as well as redundancy for business-critical workloads to guarantee availability in the event of a failure. To optimise costs, budget and resource management controls were introduced.<\/p>\n<p>As a result, the new Landing Zone not only supported the current AI initiative but also laid the foundation and simplified future AI-project delivery by establishing governance, security, and operational configurations.<\/p>\n<h3>Element Prediction application<\/h3>\n<p>Following the successful deployment of the Landing Zone, Ergo and Analytics Engines, Ergo\u2019s partner and a leading provider of AI and data-driven solutions, conducted a series of strategic workshops with Deanta. These sessions helped to identify AI use cases aligned with Deanta\u2019s business goals and data landscape to further fine-tune the initial request.<\/p>\n<p>The result was the development and deployment of the <strong>Element Prediction application<\/strong>, leveraging Azure OpenAI services. Azure OpenAI was chosen for its robust governance and security controls, combined with access to advanced LLM models and ability to customise them for specific business needs. The new solution was designed to enhance content structuring and metadata extraction by applying predictive analytics and natural language processing.<\/p>\n<p>The Element Prediction application leverages a modular pipeline that processes Deanta\u2019s DOCX manuscripts for metadata element assignment. At its core, the application harnesses GPT-4o&#8217;s vision analysis capabilities via Azure OpenAI, creating a foundation for comprehensive document understanding and metadata extraction.<\/p>\n<p>The implementation features an engineered prompt that maximises the model&#8217;s effectiveness in recognising and classifying document elements while understanding their contextual relationships. This approach enables the system to handle complex document structures with precision, automatically identifying and categorising diverse content types including mathematical equations, multilingual text, footnotes and code blocks.<\/p>\n<p>The application delivered results with over <strong>90% accuracy and precision<\/strong>, a substantial improvement over the previous 60% accuracy benchmark, and processing time of<strong>~20 seconds per document page.<\/strong><\/p>\n<p>This automated application transformed the document metadata identification and assignment process, dramatically reducing manual intervention while maintaining quality standards. The system successfully addressed previously challenging detection scenarios and represents a significant advancement in automated document processing, combining predictive analytics and natural language processing for workflow optimisation, delivering measurable improvement in accuracy while maintaining efficiency.<\/p>\n<h2>The <strong><i>Impact<\/i><\/strong><\/h2>\n<p><\/p>\n<ul>\n<li>The new Azure Landing Zone established a robust foundation to support the company&#8217;s future AI and cloud initiatives.<\/li>\n<li>Increased Accuracy: Automated metadata assignment significantly reduced manual corrections with over 90% accuracy and precision.<\/li>\n<li>Operational Efficiency: Less human intervention led to faster data processing (processing time of ~20 seconds per page).<\/li>\n<li>Business Insight: Enhanced correlation between metadata and sales metrics enabled better decision-making.<\/li>\n<\/ul>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component quote-block  padM padBottom\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"wrapper\">\n\t\t\t\t\t<div class=\"quote-block__content\">\n\t\t\t\t\t\t<blockquote>\n\t\t\t\t\t\t\t<p>At Deanta, we are committed to effecting positive change in the publishing industry by delivering cutting-edge solutions. We believe in the positive impact that AI and LLMs can bring to the industry. That\u2019s why creating a new future-proofed landing zone to support our AI development was a strategic initiative for us. This enables us to introduce generative AI models that automate and enhance traditional production processes, such as XML generation, indexing, content styling, proofreading, and analytics. The Element Prediction application, has significantly boosted project delivery speed and, thus, customer satisfaction.<\/p>\n\n\t\t\t\t\t\t\t<p class=\"author red\">Darren Ryan<\/p>\n\t\t\t\t\t\t\t<p class=\"role\">CEO, Deanta<\/p>\n\t\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t<h2>Conclusion<\/h2>\n<p>The Azure \u201cEnterprise\u201d Landing Zone designed and deployed by Ergo aligns with Microsoft\u2019s Cloud Adoption Framework, which allows it to be scaled and modified accordingly as the cloud journey matures. It accelerates adoption of new AI projects, as it can simply be extended for new use cases while ensuring they are secure and meet standards for modern cloud native applications.<\/p>\n<p>The new Element Prediction application has enhanced metadata and content processing, greatly reducing manual interventions and effort. The adoption of AI technology in a responsible and secure method is helping to transform the publishing landscape and helps position Deanta as a leader in academic publishing technology.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"template":"","tags":[],"case_study_category":[],"class_list":["post-112800","case_study","type-case_study","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ergo drives AI innovation in academic publishing with Deanta | Ergo<\/title>\n<meta name=\"description\" content=\"Ergo drives AI innovation in academic publishing with Deanta | Ergo\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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a Course to Innovation: Irish Ferries migrates to SD-WAN with Ergo"},"content":{"rendered":"<div class=\"component text-block text-block-v2 rich-text  padM padBottom \">\n\t<div class=\"container\">\n\t\t\t\t<div class=\"row tab_sb\">\n\t\t\t\t\t<div class=\"col col-12 col-lg-4 offset-lg-1\">\n\t\t\t\t\t\t<h2>Transforming Operations<br \/> <strong><i>with Cato SD-WAN Solution<\/i><\/strong><\/h2>\n<p><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col col-12 col-lg-6\">\n\t\t\t\t\t\t<p>The strategic partnership between Irish Ferries, Ergo and Cato Networks allowed the seamless migration from a legacy network system to a modern SD-WAN architecture.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component video  padS\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"video__media\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2025\/02\/Irish-Ferries-min-1-1.png\" alt=\"Irish Ferries logo with a coastal background, showing Irish Ferries migration to SD-WAN with Ergo\">\n\t\t\t\t\t<button type=\"button\" class=\"play-video\" data-video=\"https:\/\/www.youtube.com\/watch?v=bUrfsHhaDUU\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"24\" viewBox=\"0 0 32 24\" fill=\"none\">\n\t\t\t\t\t\t\t<path d=\"M24.5517 11.6401L11.5104 3.89688C10.8438 3.50109 9.99988 3.9815 9.99988 4.75674V20.2433C9.99988 21.0185 10.8438 21.4989 11.5104 21.1031L24.5517 13.3599C25.2043 12.9724 25.2043 12.0276 24.5517 11.6401Z\" fill=\"#F2F2F2\"><\/path>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component quote-block  padM padBottom\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t<div class=\"wrapper\">\n\t\t\t\t\t<div class=\"quote-block__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2024\/01\/GavinMulhall.png\"\n\t\t\t\t\t\t\talt=\"Gavin Mulhall\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"quote-block__content\">\n\t\t\t\t\t\t<blockquote>\n\t\t\t\t\t\t\t<p>Ergo has focused a large investment of people, time and monetary resources in our Networking and Security engineering capabilities, with great success.\u00a0 Our team can create a network from edge to cloud that is capable of connecting your customers, end users (people, places and devices) to key applications and resources.\u00a0<\/p>\n\n\t\t\t\t\t\t\t<p class=\"author red\">Gavin Mulhall<\/p>\n\t\t\t\t\t\t\t<p class=\"role\">Networking Specialist<\/p>\n\t\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":98928,"template":"","tags":[],"case_study_category":[1551,1489],"class_list":["post-112801","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-featured-us","case_study_category-private-sector-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Irish Ferries Boosts Connectivity with SD\u2011WAN Migration<\/title>\n<meta name=\"description\" content=\"Irish Ferries improves efficiency and connectivity with an SD\u2011WAN migration led by Ergo and Cato Networks. 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To enhance their operational efficiency and improve their ability to manage and respond to reports of animal welfare issues, the ISPCA partnered with Ergo. ISPCA were considering Salesforce when Ergo stepped in and assisted the ISPCA in modernising their reporting processes through the integration of Microsoft Dynamics 365, facilitating a digital transformation that significantly improves the ISPCA&#8217;s capacity to fulfil their mission of preventing animal cruelty.<\/p>\n<h2>The <strong><i>Challenge<\/i><\/strong><\/h2>\n<p>The biggest challenge for the ISPCA was managing the high volume and complexity of calls and cases they received annually. Prior to Ergo&#8217;s proposed solution, the ISPCA handled between 10,000 to 15,000 animal welfare calls on their National Helpline each year, with approximately 3,000 of these calls being passed to their team of dedicated inspectors who enforce animal health and welfare laws across Ireland. The ISPCA needed to automate their existing system and improve the process of vehicle checks for their fleet, which was previously done manually, to further enhance efficiency.<\/p>\n<h2>The <strong><i>Solution<\/i><\/strong><\/h2>\n<p>The project started in 2023. Ergo dedicated considerable time and effort to thoroughly understand ISPCA\u2019s operations and business processes. During the initial discovery phase, Ergo collaborated closely with the ISPCA CEO, senior Inspector, and key stakeholders to gather all necessary requirements. The Ergo team, consisting of a Business Analyst (BA), Project Manager (PM), Solution Architect (SA), developers, and QA specialists, suggested an iterative approach and outlined a project plan within a DevOps framework, including test plans and processes.<\/p>\n<p>Phase 1 delivery featured two User Acceptance Testing (UAT) phases and additional change request gathering. Once ISPCA confirmed their satisfaction, Ergo provided an out-of-the-box (OOTB) migration, including data cleaning and transformation, from their legacy &#8220;ThankQ&#8221; on-premises system to a modern cloud-based solution.<\/p>\n<p>Ergo successfully delivered a tailored solution that transformed ISPCA\u2019s calls and case management systems within a customised Field Service application. This implementation once operational will benefit Inspectors involved in legal cases. With the new automated system, files and pictures can be autogenerated and prepared in real-time, ensuring more accurate data and evidence for legal teams.<\/p>\n<p>Speaking on the partnership and the new system, <strong>Conor Dowling, Chief Inspector of the ISPCA said:<\/strong><\/p>\n<p><em><strong>\u201cThe modernisation of our internal processes is having a huge impact on our ability to achieve our objective of preventing cruelty to animals. our new system allows for a more accurate and effective reporting mechanism that gives time back to our staff to carry out our core goals.<\/strong><\/em><\/p>\n<p><em><strong>\u201cWe are now able to manage and allocate our resources more efficiently, and we wish to thank Ergo for partnering with us on this exciting development.\u201d<\/strong><\/em><\/p>\n<p>By leveraging Dynamics 365 Field Service, the scheduling of vehicle checks for inspectors&#8217; fleets was significantly improved, enhancing overall efficiency and effectiveness. The solution extended Field Service capabilities to perform vehicle reviews, ensuring that each company vehicle received necessary servicing. This functionality was accessible on mobile devices, enabling inspectors to conduct and record checks seamlessly in the field.<\/p>\n<h2>Conclusion<\/h2>\n<p>As a result of Ergo&#8217;s innovative and tailored solution, the ISPCA will be able to significantly improve their operational efficiency, data accuracy, and resource allocation. The new system will enable the ISPCA to better manage and respond to the thousands of calls and cases they receive each year, as well as to automate and streamline their vehicle checks.<\/p>\n<p>By partnering with Ergo, the ISPCA has achieved a digital transformation that supports their mission of preventing animal cruelty and promoting animal welfare in Ireland. The next phase of the project will focus on enhancing the ISPCA&#8217;s funding and marketing capabilities, with the aim of further advancing their noble cause.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"component feature-block feature-block--left   padM padBottom \">\n\t<div class=\"container\">\n\t\t<div class=\"wrapper\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col col-12 col-lg-5 offset-lg-1\">\n\t\t\t\t\t<div class=\"feature-block__image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ergotechnologygroup.com\/wp-content\/uploads\/2024\/01\/Dairygold-Logo.png\" alt=\"Professional support agents working in a modern office setting for Dairygold\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col col-12 col-lg-5 \">\n\t\t\t\t\t<div class=\"feature-block__content rich-text\">\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<h2>Proven Success in<br \/>\n<strong><i>Digital Transformation<\/i><\/strong><\/h2>\n<p><\/p>\n<p style=\"text-align: left;\">Dairygold enhanced customer and supplier relationships with a new CRM system designed by Ergo using Microsoft Dynamics 365. This solution allows for real-time information updates from any location, improving service and support for their member-owned supplier base.<\/p>\n\n\t\t\t\t\t\t\t<a href=\"https:\/\/ergotechnologygroup.com\/case-studies\/dynamics-365-a-game-changer-for-dairygold-operations\/\" class=\"btn btn-primary\" target=\"_self\">\n\t\t\t\t\t\t\t\t<span class=\"btn__text\">Learn More <\/span>\n\t\t\t\t\t\t\t\t<span class=\"btn__icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n\t\t\t\t\t\t\t\t\t\t<g clip-path=\"url(#clip0_4257_6827)\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M6 6H18M18 6V18M18 6L6 18\" stroke=\"#E4002B\" stroke-width=\"2\" stroke-linecap=\"round\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t\t\t\t\t<clipPath id=\"clip0_4257_6827\">\n\t\t\t\t\t\t\t\t\t\t\t\t<rect width=\"24\" height=\"24\" fill=\"white\"><\/rect>\n\t\t\t\t\t\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\">\n\t\t\t\t\t\t\t\t\t\t<g clip-path=\"url(#clip0_4257_6827)\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M6 6H18M18 6V18M18 6L6 18\" stroke=\"#141819\" stroke-width=\"2\" stroke-linecap=\"round\"><\/path>\n\t\t\t\t\t\t\t\t\t\t<\/g>\n\t\t\t\t\t\t\t\t\t\t<defs>\n\t\t\t\t\t\t\t\t\t\t\t<clipPath id=\"clip0_4257_6827\">\n\t\t\t\t\t\t\t\t\t\t\t\t<rect width=\"24\" height=\"24\" fill=\"white\"><\/rect>\n\t\t\t\t\t\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t\t\t\t\t\t<\/defs>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":98919,"template":"","tags":[],"case_study_category":[1551,2246],"class_list":["post-112798","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-featured-us","case_study_category-non-profit-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ergo &amp; ISPCA Transform Animal Welfare Reporting System<\/title>\n<meta name=\"description\" content=\"rgo partners with the ISPCA to modernise its animal welfare complaint reporting system using Dynamics 365. 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AIB entered into a joint venture agreement with Great-West Lifeco to provide a combined life and pensions offering to their customers. AIB is Ireland&#8217;s largest banking institution, and this new venture presented a great opportunity for a modern cloud-native technology offering.<\/p>\n<p>AIB life is a regulated entity delivering financial products to retail customers. Confidence that their workplace services would be highly resilient, and their data fully secured was a key requirement of a partner for these services. As part of its mission to help customers prepare for retirement, protect their loved ones and invest in a flexible way, AIB life strives to deliver high-quality service in support of financial advisors, by building two innovative applications that would streamline workflow processes and enhance case-handling capabilities.<\/p>\n<p><strong>1. Sales Compliance QA App<\/strong><br \/>\n<strong>2. Advice Support Unit App<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>Sales Compliance QA App<\/h2>\n<h3>The <i><strong>Challenge<\/strong><\/i><\/h3>\n<p>AIB life conducts \u201cquality reviews\u201d as a core component of its internal control framework, ensuring that its sales processes comply with regulatory standards and customer expectations. However, with no solutions available in the market or out-of-the-box within core administration platform, the process for managing these reviews would be manual and time-consuming. AIB life needed a more efficient and reliable way to create, assign and track the quality checks for each case, as well as to generate reports and insights on the outcomes of the reviews.<\/p>\n<h3>The <i><strong>Solution<\/strong><\/i><\/h3>\n<p>Ergo collaborated with AIB life to develop an application that would provide a workflow and case management tool to enable these quality reviews. The solution was built using the Microsoft Power Platform, a low-code, rapid development tool that is highly agile and capable of meeting diverse business needs. The Sales Compliance QA App leveraged a model-driven app and Power Automate to create specific checks depending on the case type. Ergo also implemented an Azure dataflow to trigger cases from further upstream in the sales process into the app, stored in the AIB life Data platform.<\/p>\n<p>The app allowed administrators to design templates for reviewing the new business cases, with customised checks for various kinds of cases, ranging across product types and customer circumstances. These checks could include validating the investment strategy, the suitability of the product, or the documentation of the customer&#8217;s needs and preferences.<\/p>\n<p>The app also enabled users to add notes and commentary to the case under a timeline and assigned different levels of user access and approval based on a hierarchy of roles and user types. An outcome would be assigned to each case reviewed, and the case could be marked as completed with a full audit trail available. The app also provided scalability and user-centricity, allowing AIB life to self-generate new templates when they needed to apply new or additional checks that were not pre-configured at the time of building the app.<\/p>\n<h3>The <strong><i>Impact<\/i><\/strong><\/h3>\n<p>The app introduced efficiency and reliability in delivering fit for purpose quality reviews to support AIB life&#8217;s internal control framework and to protect the interests of customers. The app also enabled AIB life to monitor and improve its sales processes, identify and address any gaps or risks, and ensure compliance with regulatory and ethical standards.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t<h2>Advice Support Unit App<\/h2>\n<h3>The <i><strong>Challenge<\/strong><\/i><\/h3>\n<p>The \u201cAdvice Support Unit\u201d is a team within AIB life that handles complex cases that require bespoke financial advice for affluent and business customers. The Advice Support Unit was using manual processes that were inefficient, and difficult to operate. There was a lack of visibility, traceability, and automation, resulting in manual work, delays, and rework. AIB life needed a modern and scalable solution that would enable the Support Unit to manage and resolve complex cases more effectively and efficiently.<\/p>\n<h3>The <i><strong>Solution<\/strong><\/i><\/h3>\n<p>Ergo developed an application that provides a platform for managing and monitoring complex cases. The application consisted of two components: an app for the AIB life staff and an app for the AIB Advisors. The application was also built using the Microsoft Power Platform and integrated with the AIB life Data platform.<\/p>\n<p>The first component is an app for the AIB life staff, that enables the team\u2019s management to allocate cases and view the progress of all cases. The app also allows staff to record the quality and completeness of each case and request additional information if needed.<\/p>\n<p>The second component is an app that enables the AIB Advisor to check the status of their case review and communicate with the AIB life staff member in charge of their case through the system. The app also provides different users with the option to assign a prioritisation to the case. This is augmented with the capability to link cases together, so that the AIB life team can review the previous cases with the same references.<\/p>\n<h3>The <strong><i>Impact<\/i><\/strong><\/h3>\n<p>The application enables efficiency and transparency of the case document creation process for staff. It eliminates the need for using manual processes for handling the complexity involved in the process. Further, it provides a secure communication channel between the AIB life staff and AIB Advisors. It ensures that management has full visibility over all cases in the system and is an extremely powerful solution for delivering insights and enabling performance management.<\/p>\n<p><i>&#8220;Ergo has been an invaluable partner in our digital transformation journey. Their expertise and dedication have helped us streamline our processes, enhance our customer and employee experience, and achieve our business goals. We look forward to continuing our collaboration with Ergo.&#8221;<\/i><\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"row \">\n\t\t\t\t\t<div class=\"col col-12 col-lg-10 offset-lg-1\">\n\t\t\t\t\t\t<h2>Conclusion<\/h2>\n<p>The two applications that Ergo built for AIB life demonstrate the power and potential of Microsoft Power Platform to transform business processes and workflows. By using low-code, rapid development tools, Ergo was able to deliver customized, scalable, and user-friendly solutions that met the specific needs and challenges of AIB life. The applications also improved the quality, efficiency, and reliability of the services that AIB life provides to its customers, as well as the collaboration and communication among its staff and advisors. Ergo and AIB life will continue to work together, building on this successful partnership to further innovate and enhance their digital capabilities.<\/p>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":73984,"template":"","tags":[1622,1646],"case_study_category":[1504,1551,1534,1643,1489],"class_list":["post-72730","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","tag-microsoft-azure-us","tag-microsoft-power-platform-us","case_study_category-featured","case_study_category-featured-us","case_study_category-financial-services","case_study_category-financial-services-us","case_study_category-private-sector-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ergo Transforms AIB Life with Power Platform<\/title>\n<meta name=\"description\" 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