Resourcing Manager
- Permanent
- 352878
- Ergo - Ergo
- 17 Jan 2025
Overview of Role
This role is responsible for leading the ITR recruitment team as well as Account management responsibility for a small number of accounts.
The Resourcing Manager will provide leadership and co-ordination of our IT Resourcing recruiter & admin teams, in order to achieve our aligned business goals. This role will be responsible for developing a supportive and engaging working environment which will enable the team to deliver strong performance and achieve set targets. The Resourcing Manager will lead a team that is capable of delivering in line with projected growth whilst also ensuring an acceptable return to the business.
In parallel, the Resourcing Manager will have responsibility for a number of Accounts and will manage the day-to-day operation of those accounts to achieve agreed annual KPI targets. This position needs to be a strong advocate for best-in-class methods & procedures, driving the necessary culture of excellence across both aspects of the role.
Key Role Responsibilities
Team Management & Development
- Lead and manage a team of talent acquisition professionals, setting clear goals and expectations and development plans to ensure the team is high-performing and engaged.
Operational Management
- Manage all aspects of daily operations including client relationships, workflows, work allocation, candidate pipelines and SLAs. Ensure high standards of service delivery and operational efficiency.
- Ensure compliance with relevant regulations, industry standards, and best practices. Identify potential risks and develop mitigation strategies to safeguard the Company’s interests.
- Ensure that customer expectations are being met, consistently and professionally, in accordance with agreed SLA’s and that the team are always providing quality customer care
- Partner with internal hiring managers to understand their hiring needs and to ensure delivery of all resourcing requirements
- Responsibility for the design and implementation of standard operating procedures within the division
Strategic Planning
- Develop and execute comprehensive recruitment strategies to attract a diverse pool of qualified candidates.
- Develop marketing initiatives and events to support the resourcing effort in conjunction with the marketing department
- Identify and nurture new opportunities within our client base and internally within Ergo
Client Relationship Management/Account Management
- Establish strong business relationships with our Clients
Vendor Management
- Manage and review vendors to optimise the delivery, quality and cost effectiveness of vendor services
- Ensure the best use of resourcing platforms and licences, manage renewals and QBR’s
Budget & Reporting
- Devise the annual resourcing budget and manage to this, tracking costs, commissions and other expenses.
- Develop and maintain recruitment metrics and reports to track progress and identify areas for improvement.
Education, Qualifications and Skills
- 5 years successful track record in an IT recruitment capacity with at least 2 years at Manager level.
- Proven ability to deliver results and meet targets.
- Experience in an agency/consultancy environment required
- People management experience and expertise essential
- Experience in strategic planning & execution
- Experience with negotiation, conflict management and change management
- Strong knowledge of social media tools and best practice approaches, and e-recruitment tools and systems