L3 IT Support Engineer

  • Permanent
  • 938458
  • Ergo - Information Technology
  • 05 Jul 2024

Ergo are seeking an L3 IT Support Engineer for a permanent role in Dublin city centre. As an L3 IT Support Engineer you will support one of our priority clients using a deep technical stack which includes M365, VMware and SQL.

Working with an Azure Expert MSP and current Microsoft Country Partner of the Year you will have ample opportunity to develop your skills and career learning from the leading technical IT professionals in Ireland.

This is an onsite role. Professional certifications in Microsoft stack are required.

In addition to competitive salary this role includes the following:

  • Pension
  • Educational Assistance through Ergo Academy
  • Health Insurance
  • 25 days Annual Leave
  • Wellness Program

What will you do…

  • Provide Level 3 IT support to local users
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Perform routine day to day system security checks and backups and produce status reports.
  • Work with other technical staff to ensure connectivity and compatibility between systems.
  • Work with vendors/partners to resolve complex network problems.
  • Provide extended on site support to varied customers, as and when required.
  • Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
  • Ensure strict adherence to SLA when dealing with customer tickets/calls.
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
  • Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
  • Provide technical training to customers when a new user or systems is implemented and is requested.

Experience in some / all of the following is required…

  • Management of M365 (supporting Teams, Exchange, One Drive etc..)
  • Knowledge of backup solutions – Veeam an advantage
  • Supporting and setting up Mobile Devices (MDM)
  • Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
  • Windows 10 configuration, operation and management
  • Windows Server 2012/2016/2019 administration and maintenance
  • Virtualisation (VMWare or Hyper-V)
  • Management of SQL Server desirable
  • Microsoft System Centre Suite (SCOM, SCCM. SCORCH)
  • Azure Administration/Configuration
  • Professional certifications required