IT Infrastructure Manager

  • Permanent
  • 697208
  • Ergo - Information Technology
  • 25 Jun 2024

Ergo are seeking an IT Infrastructure Manager for a permanent role with a market-leading client in Galway. The successful candidate will manage a small but experienced team while overseeing an on-prem cloud migration (supported by Ergo).

Post-migration you will be responsible for the delivery of efficient technical support and any ongoing IT Project implementation.

The successful candidate will have previous experience managing cloud-based environments and supporting users on the Microsoft 365 stack.

Experience of on-prem to Azure migrations a real advantage.

What will you do?

  • Mentor and lead the helpdesk team
  • Delivery of strategically important IT projects
  • Provide ongoing support to staff re hardware, software, network access, security
  • Plan and manage purchasing of hardware and licenses
  • Plan and manage upgrade of IT systems.
  • Report on IT projects with clear objectives.
  • Research and benchmark best practice of IT systems as appropriate in line with business strategy and goals
  • Provide reports to relevant Senior Management on upgrades implemented, hardware and software in use etc
  • Provide reports to the Finance Team on estimated costs of IT infrastructure improvements, licensing, equipment etc.
  • Create documentation for the efficient management of ICT services
  • Carry out (or supervise) in-office changes and upgrades
  • Optimise software and equipment in line with business needs and strategy.
  • Keep up to date with trends and developments in IT for professional services and share information with relevant stakeholders.

You should have the following experience:

  • 5+ years’ in a similar role (IT Manager, Systems Administrator, Senior Systems Engineer)
  • M365 including Azure AD, Exchange Online, One Drive, Teams, SharePoint
  • Mobile device management using Intune
  • IT management and policies
  • Cost and budget management
  • Vendor and Asset management
  • Helpdesk supervision
  • Incident and problem management
  • IT Security management and best practice
  • Business process controls and internal audit
  • Disaster recovery planning
  • People management and communications (leadership)
  • Change management